Execute a Partial Clean
1. Turn the product on.
2. The HP logo displays on the product control panel. When an underscore displays below the HP logo,
touch the logo to open the Pre-boot menu.
3. Touch the down arrow
button to highlight Administrator, and then touch the OK button.
4. Use the down arrow
button to highlight Partial Clean, and then touch the OK button.
5. Touch the OK button again.
6. Touch the Home
button to highlight Continue, and then touch the OK button.
NOTE: The product initializes.
Format Disk
The Format Disk option erases the entire disk drive.
CAUTION: After executing a Format Disk option, the product is not bootable.
Characteristics of a Format Disk
●
Customer-defined settings, third-party solutions, firmware files, and the operating system are deleted.
NOTE: Rebooting the product does not restore the firmware files.
●
Rebooting the product restores the firmware files from the Repository location, but does not restore
any customer-defined settings.
●
After executing the Format Disk function, the message 99.09.67 displays on the control panel.
●
After executing the Format Disk function, the product firmware must be reloaded.
CAUTION: HP recommends not using the Format Disk option unless an error occurs and the solution in the
product service manual recommends this solution. After executing the Format Disk function, the product is
unusable.
HP recommends backing-up product configuration data before executing a Format Disk toretain customer-
defined settings (if needed). See the Backup/Restore item in the Device Maintenance menu.
Reasons for performing Format Disk
●
The product continually boots up in an error state.
NOTE: Try clearing the error prior to executing a Format Disk.
●
The product will not respond to commands from the control panel.
●
Executing the Format Disk function is helpful for troubleshooting hard disk problems.
●
To reset the product by deleting all solutions and customer-defined settings.
ENWW Service mode functions 509
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