Problem Cause Solution
Sent faxes are not arriving at the receiving
fax machine.
The receiving fax machine might be turned
off or might have an error condition, such
as being out of paper.
Ask the recipient to make sure the fax
machine is turned on and ready to receive
faxes.
A fax might be in memory because it is
waiting to redial a busy number, or there
are other jobs ahead of it waiting to be
sent.
If a fax job is in memory for either of these
reasons, an entry for the job displays in
the fax log. Print the fax activity log, and
check the Result column for jobs with a
Pending designation.
Fax error messages on the product control panel
If the fax process is interrupted or an error occurs during a fax transmission or reception, a two-part status/
error description is generated by the fax subsystem on the product. Normal or successful faxes also generate
messages indicating success. The message information consists of a text description and a numeric code (a
few messages do not include numeric codes). Only the text part of the message is displayed on the product
control panel; however, both the text message and numeric code are listed in the Fax Activity Report, Fax Call
Report, and the Fax T.30 Trace. The numeric code is shown in parentheses after the text part of the message
in the reports.
The fax modem generates the numeric code. Usually a numeric code of (0) indicates a normal modem
response. Some messages always display a numeric code of (0), other messages can have a range of numeric
codes, and a few messages have no numeric code. Usually a numeric code of (0) indicates an error was not
associated with the fax modem, but occurred in another part of the fax system or other product sytem such
as the printing system. Non-zero error codes give further detail into the particular action or process that the
modem is executing, and they do not necessarily indicate that there is a problem with the modem.
Persistent error messages with numeric codes different than those listed here require assistance of customer
support. Print a Fax T.30 Trace report before contacting customer support to help identify the problem. This
report contains details of the last fax call.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Troubleshooting
●
Fax
●
Fax T.30 Trace
3. Select the Print T.30 Report option to print the report.
ENWW Solve fax problems (M680) 519
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