Repeating band in multiple colors: See Solve image-quality problems on page 240.
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Single dot or Single band in one color: Print three or four additional troubleshooting pages. If
the band or dot is only in one color on most of the pages, replace the cartridge of that color. If the
band or dot moves to a different color, contact HP Support.
Print the print-quality troubleshooting page
1. Open HP ToolboxFX. See
Open HP ToolboxFX on page 200.
2. Click the Help folder, and then click the Troubleshooting page.
3. Click the Print button, and then follow the directions on the printed pages.
Configuration page
Print the configuration page
1. Press the OK button to open the menus.
2. Use the arrow buttons to select the Reports menu, and then press the OK button.
3. Use the arrow buttons to navigate to the Configuration Report, and then press the OK button to
print the report.
4. Press the cancel button
to exit the menus.
Print quality troubleshooting tools
Repetitive image-defect ruler
Use a ruler to measure occurrences of repetitive image defects to help solve image quality problems.
Place the ruler next to the first occurrence of the defect on the page. Find the distance between identical
defects and use the figure below to identify the component that is causing the defect.
NOTE: When printing this defect ruler, verify that any scaling options in the printer driver are disabled.
ENWW Tools for troubleshooting 209
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