Control-panel message Status alert Description Recommended action
Manual duplex
Load tray X press [OK]
The first side of a manual duplex
job has printed, and the page
needs to be loaded to process the
second side.
Load the page in the indicated
tray with the side to be printed
face up, and the top of the page
away from you, and then press
the OK button.
Manual feed <TYPE> <SIZE>
Press [OK] for available media
The product is set for manual
feed mode.
Press the OK button to clear the
message or load the correct
media into Tray 1.
Memory is low
Press [OK]
Try again later or turn off & on
The product memory is almost
full.
Press the OK button to cancel the
job.
Break the job into smaller jobs
that contain fewer pages.
Misprint
Press [OK]
Print media has been delayed as
it moves through the product.
Press the OK button to clear the
message.
Non HP supply in use A non-HP supply is installed. This message is temporary and
will disappear after several
seconds.
If you believe you purchased an
HP supply, go to
www.hp.com/
go/anticounterfeit.
Service or repairs that are
required as a result of using non-
HP supplies are not covered
under HP warranty.
Print failure
Press [OK]
alternates with
If error repeats turn off then on
The product cannot process the
page.
Press the OK button to continue
printing the job, but output might
be affected.
If the error persists, turn the
power off and then on. Resend
the print job.
Rear door open The product rear door is open. Close the door.
Remove shipping locks from
<color> cartridge
A print cartridge shipping lock is
installed.
Be sure that the print cartridge
shipping lock has been removed.
Remove shipping locks from
all cartridges
A print cartridge shipping lock is
installed on one or more print
cartridges.
Be sure that each print cartridge
shipping lock has been removed.
Remove shipping material
from rear door
The two shipping locks have not
been removed from the rear
roller.
Open the rear door and remove
the shipping locks.
Replace <color> cartridge The product can be configured to
stop when the supply level is very
low. The supply might still be able
to produce acceptable print
quality.
Replace the cartridge if print
quality is no longer acceptable.
ENWW Tools for troubleshooting 227
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