Smart Cover FailSafe Key
If you enable the Smart Cover Lock and cannot enter your password to disable the lock, you will need
a Smart Cover FailSafe Key to open the computer cover. You will need the key to access the internal
computer components in any of the following circumstances:
●
Power outage
●
Startup failure
●
PC component (for example, processor or power supply) failure
●
Forgotten password
NOTE: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this
key before you need it.
To obtain a FailSafe Key:
●
Contact an authorized HP reseller or service provider. Order PN 166527-001 for the wrench-style
key or PN 166527-002 for the screwdriver bit key.
●
Refer to the HP Web site (
http://www.hp.com) for ordering information.
●
Call the appropriate number listed in the warranty or in the Support Telephone Numbers guide.
Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock
To open the access panel with the Smart Cover Lock engaged:
1. Remove/disengage any security devices that prohibit opening the computer.
2. Remove all removable media, such as compact discs or USB flash drives, from the computer.
3. Turn off the computer properly through the operating system, then turn off any external devices.
4. Disconnect the power cord from the power outlet and disconnect any external devices.
CAUTION: Regardless of the power-on state, voltage is always present on the system board as
long as the system is plugged into an active AC outlet. You must disconnect the power cord to
avoid damage to the internal components of the computer.
5. If the computer is on a stand, remove the computer from the stand.
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