DC controller PCA ........................................................................................................... 188
Major components ........................................................................................................... 190
Solenoids, clutches, and sensors .................................................................................... 191
Rollers .............................................................................................................................. 192
Motors and fans ............................................................................................................... 193
PCAs ................................................................................................................................ 194
Timing diagram ................................................................................................................ 195
Circuit diagram ................................................................................................................. 195
Control-panel messages .................................................................................................................. 197
Pages and reports ............................................................................................................................ 201
Diagnostic page ............................................................................................................... 201
Configuration page .......................................................................................................... 201
Supplies status page ....................................................................................................... 201
Event log .......................................................................................................................... 202
Paper-handling problems ................................................................................................................. 204
Clear jams ........................................................................................................................ 204
Common causes of jams ................................................................................. 204
Jam locations .................................................................................................. 205
Change Jam Recovery setting ........................................................................ 205
Clear jams in Tray 1 ........................................................................................ 206
Clear jams in Tray 2 ....................................................................................... 208
Clear jams in Tray 3 ....................................................................................... 209
Clear jams in fuser area .................................................................................. 210
Clear jams in output bin .................................................................................. 211
Clear jams in duplexer (duplexing models only) ............................................. 212
Image defects ................................................................................................................................... 214
General print quality issues ............................................................................................. 214
Solve issues with color documents .................................................................................. 218
Solve connectivity problems ............................................................................................................. 220
Solve direct-connection problems .................................................................................... 220
Solve network problems .................................................................................................. 220
Service mode functions .................................................................................................................... 222
Service menu ................................................................................................................... 222
Service menu settings ..................................................................................... 222
Restore the factory-set defaults ...................................................................... 222
Secondary service menu ................................................................................................. 222
Open the secondary service menu ................................................................. 222
Secondary service menu structure .................................................................. 222
Engine resets ................................................................................................................... 224
Engine test page ............................................................................................. 224
Cold reset ........................................................................................................ 224
NVRAM initialization ........................................................................................ 225
Performance problems ..................................................................................................................... 226
Print speeds ..................................................................................................................... 227
viii ENWW