13. Status light: indicates the printer’s status. If the status light is solid green, the printer is ready. If it is ashing green,
the printer is busy. If it is solid amber, there is a system error. If it is ashing amber, the printer needs attention.
Front-panel error messages and codes
If an error message appears on the front panel that is not included in this list, and you are in doubt about the correct
response, turn off the printer and then turn it back on. If the problem persists, contact HP Support. See Using your printer.
Error message or code Recommendation
[Color] cartridge has expired Replace the cartridge.
[Color] cartridge is missing Insert a cartridge of the correct color.
[Color] cartridge is out of ink Replace the cartridge.
[Color] printhead #[n] error: please remove Remove the incorrect printhead and insert a new printhead of the
correct type (color and number).
[Color] printhead #[n] error: replace Remove the non-functional printhead and insert a new printhead.
Faulty cartridge. Replace [color] cartridge Replace the cartridge.
PDL Error: Ink system not ready Clean the printheads.
Replace [color] cartridge Replace the cartridge.
Reseat [color] cartridge Remove and reinsert the same cartridge.
26.n.01 (where n = the ink cartridge number) Remove ink cartridge n and reinstall it in the printer. If the error
persists, replace the ink cartridge. If the problem persists, contact
HP Support.
29.01 The maintenance cartridge is not inserted correctly. Open the
maintenance cartridge door on the right side of the printer, make
sure that the maintenance cartridge is correctly seated, and then
close the door. If the problem persists, replace the maintenance
cartridge. If the problem persists, contact HP Support.
32.1.01 A take-up reel error has occurred. Make sure that the paper is
adequately taped to the take-up reel spindle core, and then make
sure that the winding direction is correctly set.
32.2.01 The take-up reel cannot be detected. Make sure that the take-up reel
sensor cable is correctly connected.
63.04 An input/output problem has occurred with the network card. Try the
following remedies:
• Make sure that the network cable is correctly connected to the
network card.
• Verify that your printer rmware is up to date.
If the problem persists, contact HP Support.
81.01, 81.03, 86.01 Open the printer window and make sure that there are no obstacles
restricting the movement of the drive roller. If the paper has jammed
and is restricting the movement of the drive roller, lift the paper load
lever and clear the obstruction. If the problem persists, contact HP
Support.
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