HP dc7900 - Convertible Minitower PC

Table of contents
1 Computer Diagnostic Features
HP Insight Diagnostics ......................................................................................................................... 1
Accessing HP Insight Diagnostics ....................................................................................... 1
Survey Tab .......................................................................................................................... 2
Test Tab ............................................................................................................................... 3
Status Tab ........................................................................................................................... 3
Log Tab ................................................................................................................................ 4
Help Tab .............................................................................................................................. 4
Saving and Printing Information in HP Insight Diagnostics .................................................. 5
Downloading the Latest Version of HP Insight Diagnostics ................................................. 5
Protecting the Software ........................................................................................................................ 5
HP Backup and Recovery Manager ..................................................................................................... 6
2 Troubleshooting Without Diagnostics
Safety and Comfort .............................................................................................................................. 7
Before You Call for Technical Support ................................................................................................. 7
Helpful Hints ......................................................................................................................................... 8
Solving General Problems .................................................................................................................. 10
Solving Power Problems .................................................................................................................... 14
Solving Diskette Problems ................................................................................................................. 16
Solving Hard Drive Problems ............................................................................................................. 19
Solving Media Card Reader Problems ............................................................................................... 22
Solving Display Problems ................................................................................................................... 24
Solving Audio Problems ..................................................................................................................... 28
Solving Printer Problems .................................................................................................................... 30
Solving Keyboard and Mouse Problems ............................................................................................ 31
Solving Hardware Installation Problems ............................................................................................. 33
Solving Network Problems ................................................................................................................. 35
Solving Memory Problems ................................................................................................................. 38
Solving Processor Problems .............................................................................................................. 40
Solving CD-ROM and DVD Problems ................................................................................................ 41
Solving USB Flash Drive Problems .................................................................................................... 44
Solving Front Panel Component Problems ........................................................................................ 45
Solving Internet Access Problems ...................................................................................................... 46
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