HP Designjet 4500 Series - Page 43

2-13
System Error Codes
HP Designjet 4500 Printer Series Service Manual
System Error: 38:01
Problem
Description:
Generic accessory communication error.
Corrective Action: Try the following:
 Restart the printer.
System Error:
38:03
Problem
Description:
Generic Stacker communication error.
Corrective Action: Try the following:
 Restart the printer.
 Perform the Stacker Test ⇒ Page 4-60.
 Check that the cable between the Stacker and the Printer is not damaged
and is correctly connected.
 Upgrade the firmware of the Stacker.
 Replace the Stacker Electronics PCA ⇒ Page 8-274.
System Error: 38.1:01
Problem
Description:
Media jam in between the printer and the accessory.
Corrective Action: Try the following:
 Remove any media jammed in the Printer or Stacker and restart the
printer.
 Perform the Stacker Test ⇒ Page 4-60.
 Perform the Media Drive Test ⇒ Page 4-12
System Error: 41.1:03
Problem
Description:
A current limit in the Roll 1 Media Feed Motor has been detected.
Corrective Action: Try the following:
 Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
 Perform the Media Drive Test ⇒ Page 4-12
 Open the Roll 1 Drawer and check for any visible obstacles restricting the
movement of the Feed Roller. If there is a wrinkled mass of media inside
the paper path, lift the Pinchwheels (using the Roll 1 Paper Load Lever)
and clear the obstruction.
 Replace the Roll 1 Media Feed Motor ⇒ Page 8-158.
 If the System Error continues, replace the PrintMech PCA ⇒ Page 8-91.