Service maintenance ..................................................................................................................... 24
Use the printhead test plot ............................................................................................................ 25
5 Troubleshoot print-quality issues
General advice .............................................................................................................................. 27
Graininess ..................................................................................................................................... 28
Horizontal banding ........................................................................................................................ 29
Interpreting the Printhead alignment test plot ............................................................................... 31
Troubleshooting Color Re-calibration/Relinearization using the HP Embedded
Spectrophotometer ........................................................................................................................ 33
Vertical banding ............................................................................................................................ 34
Misaligned colors .......................................................................................................................... 35
Lack of sharpness ......................................................................................................................... 36
Black areas look hazy ................................................................................................................... 36
Subtle stains or uneven appearance ............................................................................................. 36
The ink smudges when touched, or looks oily .............................................................................. 36
The total length of the print is wrong or inconsistent ..................................................................... 37
6 Troubleshoot substrate issues
The substrate cannot be loaded successfully ............................................................................... 38
The substrate has jammed ............................................................................................................ 38
The substrate is deformed or wrinkled .......................................................................................... 40
The automatic cutter does not work .............................................................................................. 40
Take-up reel substrate jam ........................................................................................................... 41
Take-up reel does not wind ........................................................................................................... 41
7 Troubleshoot ink-system issues
Cannot insert an ink cartridge ....................................................................................................... 43
Cannot insert a printhead .............................................................................................................. 43
Cannot insert the printhead cleaning cartridge ............................................................................. 43
Front panel recommends reseating or replacing a printhead ........................................................ 43
Front Panel recommends that you 'Test printhead separately' ..................................................... 44
Clean the printheads ..................................................................................................................... 44
8 Troubleshoot other issues
The printer cannot get an IP address ............................................................................................ 45
Cannot access the Embedded Web Server .................................................................................. 45
The printer is not printing .............................................................................................................. 46
The software program slows down or stalls while generating the print job ................................... 46
The printer seems slow ................................................................................................................. 46
Communication failures between computer and printer ................................................................ 47
The platen rollers squeak .............................................................................................................. 47
9 Front-panel error messages
iv ENWW
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