Cannot insert an ink cartridge ............................................................................................................................. 71
Cannot insert a printhead .................................................................................................................................... 71
Cannot insert the printhead cleaning cartridge .................................................................................................. 71
Front panel recommends reseating or replacing a printhead ............................................................................ 71
Clean the printheads ........................................................................................................................................... 72
Align the printheads ............................................................................................................................................ 72
9 Troubleshoot other issues ............................................................................................................................ 75
The printer cannot get an IP address .................................................................................................................. 75
Cannot access the Embedded Web Server .......................................................................................................... 75
The printer is not printing .................................................................................................................................... 76
The software program slows down or stalls while generating the print job ..................................................... 76
The printer seems slow ....................................................................................................................................... 76
Cannot access files on the hard disk ................................................................................................................... 77
Communication failures between computer and printer ................................................................................... 77
The platen rollers squeak .................................................................................................................................... 77
10 Front-panel error messages ....................................................................................................................... 79
Printer logs .......................................................................................................................................................... 84
11 When you need help ................................................................................................................................... 85
Introduction ......................................................................................................................................................... 85
Documentation .................................................................................................................................................... 85
Customer Self Repair ........................................................................................................................................... 85
HP Customer Care Centers .................................................................................................................................. 85
Service information ............................................................................................................................................. 86
Appendix A Summary of common printing problems ......................................................................................... 87
Index ............................................................................................................................................................. 89
ENWW v
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