HP DESIGNJET L26500 Series - Automatic Cutter Not Working; Take-up Reel Substrate Jam; Take-up Reel Not Winding

TIP: You can use the diagnostic image provided in http://IPaddress/hp/device/webAccess/diagnostic/
StraightnessOptimizationPlot.pdf (where IPaddress is the IP address of your printer) to help you to
determine the correct value to apply.
The automatic cutter does not work
The automatic cutter is turned off in any of the following cases.
●
When it has been manually disabled from the front panel: Select the
icon, then Substrate handling
options > Disable cutter.
●
When printing on some particularly heavy substrate types, which it cannot cut.
●
When the take-up reel is enabled.
TIP: You can disable the take-up reel from the front panel by selecting the icon, then Take-up reel
> Disable take-up reel.
●
During double-sided printing.
Take-up reel substrate jam
If the substrate is severely damaged on the take-up reel spindle, do not use the printer's cutter to cut and
remove the substrate. Instead, cut the substrate manually as close as possible to the printer window, then
remove the roll.
If the problem remains after removing the substrate jam, unload the take-up reel from the front panel and
load it again.
Take-up reel does not wind
Predictably, if the take-up reel is not winding as anticipated, the printed output is likely to end up on the
floor. If the printer recognizes a problem with the take-up reel, it interrupts the print job until the issue is
corrected. If the printer does not recognize a problem, the job continues to print. The following table
highlights possible issues and solutions.
Take-up reel LED status Issue Print job interrupted? Possible cause Possible solution
Blinking quickly Take-up reel is not
winding
Yes The sensor beam was
blocked for more than 3
seconds.
Make sure that the take-
up reel sensors are not
blocked by a strip of
substrate or any objects.
See the following
graphic. Make sure that
the collection bin is
placed behind the foot
brace.
Also ensure that the
take-up reel power
switch is in the On
position.
Blinking slowly Take-up reel is not
winding
No The sensor cables are
loose or unplugged.
Ensure that the sensor
cables are correctly
secured.
68 Chapter 7 Troubleshoot substrate issues ENWW