10 Front-panel error messages
Under certain circumstances, a front-panel error message appears. Follow the advice in the Recommendation
column to resolve the error.
If an error message appears on the front panel that is not included in this list, and you are in doubt of the
correct response, call your service representative. See
When you need help on page 85.
Table 10-1 Text messages
Message Recommendation
[Color] cartridge has expired Replace the cartridge. See
When you need help on page 85.
[Color] cartridge is missing Insert a cartridge of the correct color. See
When you need help on page 85.
[Color] cartridge is out of ink Replace the cartridge. See
When you need help on page 85.
[Color] printhead #[n] error: not present Insert the correct printhead. See
When you need help on page 85.
[Color] printhead #[n] error: please
remove
Remove the incorrect printhead and insert a new printhead of the correct type (color and
number). See
When you need help on page 85.
[Color] printhead #[n] error: replace Remove and reinsert the same printhead, or try cleaning the electrical connections. See
Clean the electrical connections on a printhead on page 13. If the problem persists,
remove the non-functional printhead and insert a new printhead. See
Replace a
printhead on page 30.
[Color] printhead #[n] error: reseat Remove and reinsert the printhead; try cleaning the electrical connections. See
Clean the
electrical connections on a printhead on page 13. If necessary, insert a new printhead.
See
Front panel recommends reseating or replacing a printhead on page 71.
[Color] printhead #[n] out of warranty The printhead's warranty has ended, because of the length of time it has been in
operation or because of the volume of ink used. See the Legal Information.
[Color] printhead #[n] warranty warning The printhead's warranty may be invalidated by the use of non-HP ink. See the Legal
Information.
[Warning] internal failure: Unable to create
print
The internal print files are not available in the printer. Load the internal print files
through the Embedded Web Server.
Cable is disconnected. Repair ink
maintenance kit
At the front panel, select the
icon, then select Repair ink mainten. kit, and follow
the instructions on the front panel.
Clean OMAS or disable it at the RIP Either the substrate-advance sensor is covered with dried ink or dust and needs to be
cleaned, or the current substrate is not supported by the substrate-advance sensor, and
you are advised to disable it for this substrate.
Ink maint kit almost full Make sure that you have a new ink maintenance kit available.
Ink maint kit full Replace the ink maintenance kit. See
Replace the ink maintenance kit on page 27.
Ink maintenance kit is not correct. Repair The ink filter cover is open. Close it.
Ink maintenance kit not installed The installation of the ink maintenance kit has been cancelled. To complete the
installation, see
Replace the ink maintenance kit on page 27.
IO error Restart the printer. If the problem persists, call your service representative. See
When
you need help on page 85.
ENWW 79
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