Table 10-1 Text messages (continued)
Message Recommendation
IO warning Try again; if the problem persists, call your service representative. See
When you need
help on page 85.
PDL Error: Ink system not ready Clean the printheads. See
Clean the printheads on page 72.
PDL Error: Job clipped The image is too large for the substrate or for the printer. Load larger substrate if
possible, or reduce the image size.
PDL Error: memory full Restart the printer and try resending the job; if necessary, reduce the complexity of the
job.
PDL Error: out of substrate Load more substrate.
PDL Error: parsing error The print job is unintelligible to the printer. Try to recreate and resend it. Check your
cable connections.
PDL Error: print mode error The substrate type or print quality specified for the job are incorrect. Change the loaded
substrate type or the print settings.
PDL Error: printing error Try sending the job again.
PDL Error: virtual memory full Restart the printer and try resending the job; if necessary, reduce the complexity of the
job.
PH cleaning kit almost full Make sure that you have a new printhead cleaning kit available.
PH cleaning kit full Replace the printhead cleaning kit. See
Replace the printhead cleaning kit on page 35.
Replace [color] cartridge Replace the cartridge. See
When you need help on page 85.
Reseat [color] cartridge Remove and reinsert the same cartridge. See
When you need help on page 85.
Update: failed. Invalid file Make sure that you have selected the correct firmware update file. Then try again to
perform the update.
Under certain circumstances, a front-panel numeric error message appears. Follow the advice in the
Recommendation column to resolve the error.
If an error message appears on the front panel that is not included in this list, turn off the printer and then
turn it back on. If the problem persists, call your service representative. See
When you need help
on page 85.
Table 10-2 Numeric error messages
Error code Recommendation
15.01:00 The printer is unable to warm up within a preset time limit. Check that the ambient temperature and
input voltage are within printer specifications. If the problem persists, call your service
representative. See
When you need help on page 85.
15.02:00 The printer is unable to cool down within a preset time limit. Check that the ambient temperature is
within printer specifications. Check that all fans are working and unblocked. If the problem persists,
call your service representative. See
When you need help on page 85.
15.03:00 Excessive heat in the drying module. Check that all fans are working and unblocked. If the problem
persists, call your service representative. See
When you need help on page 85.
15.04:00 Insufficient heat in the drying module. Check that the ambient temperature is within printer
specifications. If the problem persists, call your service representative. See
When you need help
on page 85.
15.05:00 Infrared sensor error. Check that all fans are working and unblocked. If the problem persists, call
your service representative. See
When you need help on page 85.
80 Chapter 10 Front-panel error messages ENWW
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