System error codes
Understanding system error codes
Error messages are generally used to report internal system errors. The following pages contain a list of
system error codes and their respective descriptions and recommended corrective actions. Try only one
recommended action at a time, in the order that they appear, and check whether the error code has
disappeared.
Advisory error messages
Advisory error messages communicate that some action must be performed, such as adding paper or
clearing a paper jam. Take the appropriate action to continue printing.
Problem type Message (with customer
troubleshooting)
Details for call agent
Printhead missing/Not detected/
Incompatible
The printhead appears to be missing,
not detected, or incorrectly installed.
See
Printhead troubleshooting
on page 80.
Ink Cartridge problem The following cartridges appear to be
missing or damaged [list of affected
supplies]
Replace the listed supplies. See
Replace
an ink cartridge on page 70.
Ink Sensor failure (sensor inside the
PHA)
Ink Sensor failure This error is continuable (the customer
can press OK and keep working).
However if the message appears
continuously after restarting the printer
or while sending new jobs, it is very
likely that the Carriage PCA is not
working properly. Arrange a service
engineer visit to change the Carrriage.
Paper mismatch Paper detected does not match paper
size or type selected.
If the paper size is correct, check that
the line sensor is OK by running the Line
Sensor diagnostic from the Support
Menu.
Paper jam There is a paper jam (or misfeed). Clear
the jam and press Resume on the printer.
This occurs when trying to load the
paper. There is no need to turn off the
printer. Run the Carriage Servo and
Paper Servo diagnostics from the
Support Menu.
There is a paper jam (or misfeed) in the
scan path. Clear the jam or re-insert the
document and restart the task.
This occurs when the paper is already
loaded. There is no need to turn off the
printer. Run the Carriage Servo
diagnostic from the Support Menu.
The printer is out of paper Load more paper and press Resume on
the front of the printer.
Run OOP sensor diagnostic from the
Support Menu.
Incompatible Cartridge(s) The cartridge is not intended for use in
this printer.
Ask the customer to install the correct ink
cartridge.
Ink Cartridge Cover open Replace ink cartridges and close the ink
cartridge cover.
Perform the ink cartridge cover sensor
diagnostic from the Support Menu.
Top Cover open Please close Top Cover Perform the Top Cover sensor diagnostic
from the Support Menu.
ENWW
System error codes
39
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