Problem description:
Front Panel does not respond
Other potential parts
associated:
None
How to solve. Remote troubleshooting (call agent)
1.
This error never appears in the Front Panel, it is only logged into the Error History, and is
equivalent to the 3 beeps during printer startup.
2.
It happens when there is no communication between the Front Panel and the Main PCA,
see
The Front Panel is blank (the printer does not start) on page 36.
System error: 21:10
Problem description: Service Station does not work properly or communication lost
Other potential parts
associated:
Bundle PCA
Corrective action: Remote troubleshooting (call agent)
1.
Switch the power off and disconnect the power cord. Reconnect the power cord and
power on the printer.
2. The call agent should arrange a service engineer visit to change the Service Station, and
follow the Onsite troubleshooting below:
◦
Service station assy CQ890-67045
3. If a different system error is displayed then the call agent should perform the applicable
troubleshooting procedure.
Onsite troubleshooting and solution (service engineer)
1. Remove covers and check that the cables from the Service Station to the Bundle PCA are
correctly connected and not damaged. Important note: If any cable is disconnected then
reconnect it, and power on the printer again to check whether the system error has
disappeared. If any cable is damaged then order a Cable Service Kit.
◦
Cables Sk CQ890-67021
2. Make sure that the Service Station path is clear. Remove any visible obstacles (screws,
plastic parts, etc.) restricting the movement of the Service Station.
3. Go to Support Menu, see
Entering the support menus on page 102 and run 2.12
Service Station, see
2.12 Service Station on page 117 to check whether the system error
has disappeared.
4. Replace the Service Station, see
Service Station on page 227.
◦
Service station assy CQ890-67045
5. Replace the Bundle Board, see
Bundle Board on page 297.
◦
Bundle board CQ890-67022
System error: 21.1:10
Problem description: Prime Pump does not work
46 Chapter 2 Troubleshooting ENWW
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