Other potential parts
associated:
Bundle PCA
Corrective action: Remote troubleshooting (call agent)
1. Switch the power off and disconnect the power cord. Reconnect the power cord and
power on the printer.
2. The call agent should ask the customer to go to the Support Menu, by pressing the power
key continuously for 15 seconds.
3. Go to Diagnostics menu and perform the 2.8 Pump diagnostic procedure, see
2.8 Pump
on page 113.
4. The call agent should arrange a service engineer visit to change the Pump, and to follow
the Onsite troubleshooting below.
◦
Prime pump CQ890-67030
5. If a different system error is displayed then the call agent should perform the applicable
troubleshooting procedure.
Onsite troubleshooting and solution (service engineer)
1. Go to the Support Menu (see
Entering the support menus on page 102) and perform the
diagnostic procedure 2.8 Pump, see
2.8 Pump on page 113.
2. Remove the covers and check that the cable of the Prime Pump is connected to the Pump
and Bundle PCA and it is not damaged. Important note: If the cable is not connected
then reconnect it, and power on the printer again to check whether the error has
disappeared. Important note: If the cable is damaged then order a Cable Service Kit:
◦
Cables Sk CQ890-67021
3. Check also that the tubes are well connected and not damaged. You can run the Pump
diagnostic again to check for damaged tubes.
4. Replace the Pump motor, see Prime Pump on page 233.
◦
Prime pump CQ890-67030
5. Replace Bundle PCA, see
Bundle Board on page 297.
◦
CQ890-67022
System error: 26:10
ENWW
System error codes
47
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