System error: 45:10
Problem description: Rewinder motor failure
Other potential parts
associated:
Main PCA
Corrective action: Remote troubleshooting (call agent)
1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and
power on the printer.
2. The call agent should arrange a service engineer visit to change the Rewinder module,
and follow the Onsite troubleshooting below.
◦
Left Roll Support Pro CQ890-67037
◦
Left Roll Support Basic CQ890-67051
3. If a different system error is displayed then the call agent should perform the applicable
troubleshooting procedure.
Onsite troubleshooting and solution (service engineer)
1. Remove the covers and check that the cables of the rewinder module are correctly
connected to the Main PCA, and that none of them is damaged. If any cable is
disconnected then reconnect it, and power on the printer again to check whether the
system error has disappeared. Important note: If any cable is damaged then order a
Cable Service Kit:
◦
Cables Sk CQ890-67021
2. Replace the Left Roll Support, see
Left Roll Support on page 180.
◦
Left Roll Support Pro CQ890-67037
◦
Left Roll Support Basic CQ890-67051
3. Replace the Main PCA, see
Main PCA on page 205.
◦
Main PCA Pro CQ890-67023
◦
Main PCA Basic CQ891-67003
System error: 51:10
Problem description: Top Cover sensor failure
ENWW
System error codes
51
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