Other potential parts
associated:
Main PCA
Corrective action: Remote troubleshooting (call agent)
1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and
power on the printer.
2. The call agent asks the customer to go to Support Menu by pressing the Power key
continuously for 15 seconds.
3. Go to 2 Diagnostics menu and run 2.4 Top Cover Sensor diagnostic, see
2.4 Top
Cover Sensor on page 109.
4. The call agent should arrange a service engineer visit to change the Ink Cartridge Cover
Sensor PCA; follow the onsite troubleshooting below.
◦
Ink Cartridge Cover Sensor CQ890-67028
5. If a different system error is displayed then the call agent should perform the applicable
troubleshooting procedure.
Onsite troubleshooting and solution (service engineer)
1. Go to Support Menu (see
Entering the support menus on page 102) and run 2.4 Top
Cover Sensor diagnostic, see
2.4 Top Cover Sensor on page 109.
2. Replace the Top Cover Sensor PCA.
3. Remove the covers and check that the cable of the Top Cover sensor is connected to the
Main PCA and is undamaged. If the cable is not connected then reconnect it, and power
on the printer again to check that the error has disappeared. Important note: If the
cable is damaged then order a Cable Service Kit.
◦
Cables Sk CQ890-67021
4. Replace the Main PCA, see
Main PCA on page 205.
◦
Main PCA Pro CQ890-67023
◦
Main PCA Basic CQ891-67003
System error: 51.1:10
Problem description: Ink Cartridge Cover sensor failure
52 Chapter 2 Troubleshooting ENWW
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