HP Designjet T120 - Page 61

Other potential parts
associated:
Main PCA
Corrective action: Remote troubleshooting (call agent)
1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and
power on the printer.
2. The call agent should arrange a service engineer visit to change the Ink Cartridge Cover
Sensor PCA, and follow the Onsite troubleshooting below.
◦
Ink Cartridge Cover Sensor  CQ890-67028
3. If a different system error is displayed then the call agent should perform the applicable
troubleshooting procedure.
Onsite troubleshooting and solution (service engineer)
1. Replace the Ink Cartridge Cover Sensor PCA, see
Ink Cartridge Cover PCA Assembly
on page 198.
◦
Ink Cartridge Cover Sensor  CQ890-67028
2. Check that the cable of the Ink Cartridge Cover sensor is connected to Main PCA and is
undamaged. If the cable is not connected then reconnect it, and power on the printer
again to check that the error has disappeared. Important note: If the cable is
damaged then order a Cable Service Kit.
◦
Cables Sk  CQ890-67021
3. Replace the Main PCA, see
Main PCA on page 205.
◦
Main PCA Pro  CQ890-67023
◦
Main PCA Basic  CQ891-67003
System error: 53.1:10
Problem description: OOP (Out-Of-Paper) Sensor failure
Other potential parts
associated:
Bundle PCA, Bundle FFC, Main PCA
Corrective action: Remote troubleshooting (call agent)
1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and
power on the printer.
2. The call agent will ask the customer to go to Support Menu by pressing the Power
key continuously during 15 seconds
3. Go to Diagnostics and run 2.5 OOP Sensor diagnostic, see
2.5 Out-Of-Paper
Sensor on page 110.
4. The call agent should recommend the customer to power off the printer, remove the Multi-
tray sheet module, and check that there is no paper behind it, then power on the printer
ENWW
System error codes
53