to see whether the error continues. If yes, send the customer an OOP Sensor module (CSR
B part).
◦
OOP Sensor flag CQ890-67032
5. If a different system error is displayed then the call agent should perform the applicable
troubleshooting procedure.
6.
If, after the customer replaces the OOP Sensor, the failure still continues, the failure may
be due to the OOP Sensor cable, so the call agent should order an onsite engineer with
the cables kit:
◦
Cables Sk CQ890-67021
◦
OOP Sensor flag CQ890-67032
Onsite troubleshooting and solution (service engineer)
1. Go to the Support Menu (see
Entering the support menus on page 102) and run 2.5
OOP Sensor diagnostic see
2.5 Out-Of-Paper Sensor on page 110.
2. Remove the Multi-Sheet Tray at the back of the printer, see
Multi-Sheet Tray Assembly
on page 260, and check that there is no paper jammed in the OOP sensor; check also
that the sensor is assembled correctly.
3. Replace the OOP Sensor assembly, see
Out-Of-Paper Sensor on page 281.
◦
OOP Sensor flag CQ890-67032
4. Remove the covers and check that the cable of the OOP sensor is connected to Bundle
PCA and is not damaged. If the cable is not connected then reconnect it, and power on
the printer again to check whether the system error has disappeared. Important note:
If the cable is damaged then order a Cable Service Kit.
◦
Cables Sk CQ890-67021
5. Replace the Bundle PCA, see
Bundle Board on page 297.
◦
Bundle Board CQ890-67022
6. Replace the Bundle FFC cable, see
Bundle Board FFC cable on page 299.
7. Replace the Main PCA, see Main PCA on page 205.
◦
Main PCA Pro CQ890-67023
◦
Main PCA Basic CQ891-67003
System error: 53.2:10
Problem description: Output Tray sensor failure
54 Chapter 2 Troubleshooting ENWW
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