HP Designjet T120 - Page 63

Other potential parts
associated:
Main PCA, Output tray
Corrective action: Remote troubleshooting (call agent)
1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and
power on the printer.
2. The call agent asks the customer to go to Support Menu by pressing the Power key
continuously for 15 seconds.
3. Go to Diagnostics menu and run 2.6 Output Tray Sensor diagnostic, see
2.6
Output Tray Sensor on page 111.
4. The call agent should send to the customer the Output Tray Sensor, which is a CSR part.
◦
Output Tray Sensor Assembly  CQ890-90015
NOTE: If, after the customer repair, the issue still continues, we recommend sending an
onsite engineer with Cables Kit and Output Tray Sensor PCA. Follow the steps below on
onsite troubleshooting.
◦
Cables Sk  CQ890-67021
◦
Output Tray Sensor PCA  CQ890-90015.
5. If a different system error is displayed then the call agent should perform the applicable
troubleshooting procedure.
Onsite troubleshooting and solution (service engineer)
1. Go to the Support Menu (see
Entering the support menus on page 102) and run 2.6
Output Tray Sensor diagnostic, see
2.6 Output Tray Sensor on page 111. Check
that the Output Tray is not damaged.
2. If the Output Tray is OK and the problem continues then replace the Output Tray Sensor
PCA.
◦
Output Tray Sensor PCA  CQ890-90015
3. Remove the covers and check that the cable of the Output Tray Sensor is connected to the
Main PCA and is not damaged. If the cable is not connected then reconnect it, and
power on the printer again to check whether the system error has disappeared.
Important note: If the cable is damaged then order a Cable Service Kit (add part
number and name of Cable Service Kit) and change the Output Tray sensor cable: see
Output Tray Extender Sensor Cable on page 289.
◦
Output Tray Sensor Assembly  CQ890-90015
4. Replace the Main PCA, see
Main PCA on page 205.
◦
Main PCA Pro  CQ890-67023
◦
Main PCA Basic  CQ891-67003
System error: 55:10
Problem description: Line sensor failure
ENWW
System error codes
55