Routine printer maintenance operations in the HP Printer, such as cleaning and preventive maintenance
services (including parts contained in any preventive maintenance kit and HP service engineer visits),
are not covered by HP’s Limited Warranty.
5. For HP printer products, the use of a refilled or non-original HP consumable product (ink, printhead or
ink cartridge) does not affect either HP’s Limited Warranty to you or any HP support contract with you.
However, if printer failure or damage is attributable to the use of a non-HP consumable product, HP will
charge its standard time and materials charges to service the printer for the particular failure or
damage.
6. If HP or an HP authorized service provider receives, during the applicable warranty period, notice of a
defect in any product covered by this HP Limited Warranty, HP shall, at its option, either repair or
replace the product which proves to be defective.
7. Customer self-repair warranty service. HP products are designed with many Customer Self-Repair
(CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts
replacement. If, during the diagnosis period, HP identifies that the repair can be accomplished by the
use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR
parts:
a. Parts for which customer self-repair is mandatory. If you request HP to replace these parts, you
will be charged for the travel and labor costs of this service.
b. Parts for which customer self-repair is optional.
These parts are also designed for Customer Self-Repair. If, however, you require that HP replace them
for you, this may be done at no additional charge under the type of warranty service designated for your
product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will help
you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP,
you must ship the defective part back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective part may result in HP billing you for the replacement. With a
customer self-repair, HP will pay all shipping and part return costs and determine the courier/carrier to
be used.
8. Should HP elect to replace or repair the defective product or part onsite, such products will be serviced
at the end-user customer's facility at no charge only within designated local service travel areas.
Outside designated local service travel areas, warranty services will be performed at the end-user
customer's facility only upon prior agreement; you may be required to pay travel expenses and other
applicable expenses for such services. Contact your local HP authorized service provider for details on
local travel areas.
9. You will make all reasonable efforts to support and cooperate with HP or an HP authorized service
provider in resolving the problem remotely, for example, starting and executing self-tests or diagnostic
programs, providing all necessary information, or performing basic remedial activities upon the request
of HP or an HP authorized service provider.
10. If HP is unable to repair or replace, as applicable, a defective product which is covered by this Limited
Warranty, HP shall, within a reasonable time after being notified of the defect, refund the residual value
of the product. The residual value will be the purchase price paid to HP or an HP Authorized Reseller
minus depreciation and amortization.
11. HP shall have no obligation to replace or refund until you return the defective components, parts,
supplies, or hardware product to HP, including its associated documentation. All components, parts,
supplies, or hardware products removed under this Limited Warranty become the property of HP.
2 Hewlett-Packard Limited Warranty ENWW
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