Recalibrate the paper advance .............................................................................................. 182
19 Troubleshooting ink cartridge and printhead issues .................................................... 185
Cannot insert an ink cartridge ............................................................................................... 186
Ink cartridge status messages ................................................................................................. 186
Cannot insert a printhead ...................................................................................................... 186
The front-panel display recommends reseating or replacing a printhead ...................................... 186
Clean the printheads ............................................................................................................ 187
Clean the printhead drop detector .......................................................................................... 187
Align the printheads ............................................................................................................. 190
Printhead status messages ..................................................................................................... 192
20 Troubleshooting other printer issues ........................................................................... 193
The printer does not print ...................................................................................................... 193
The printer seems slow .......................................................................................................... 194
Unavailable driver features when printing from QuarkXpress ..................................................... 194
21 Troubleshooting scanner issues ................................................................................... 195
Cannot access the network folder ........................................................................................... 195
Scanning to file is slow ......................................................................................................... 195
Paper jam in the scanner ...................................................................................................... 196
22 Troubleshooting print-quality and scan-quality issues ................................................. 197
23 Troubleshooting general product issues ...................................................................... 198
The product will not start ....................................................................................................... 199
Communication failures between computer and product ........................................................... 199
Cannot access the HP Utility .................................................................................................. 200
Cannot access the Embedded Web Server .............................................................................. 200
Cannot connect to the Internet ............................................................................................... 200
Web Services issues ............................................................................................................. 201
Automatic file system check ................................................................................................... 201
Alerts .................................................................................................................................. 202
24 Front-panel error messages ........................................................................................ 203
The system error log ............................................................................................................. 205
25 HP Customer Care ...................................................................................................... 206
Introduction ......................................................................................................................... 207
HP Professional Services ....................................................................................................... 207
HP Instant Support ................................................................................................................ 208
HP Proactive Support ............................................................................................................ 208
Customer Self Repair ............................................................................................................ 209
ENWW vii
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