●
For heavyweight coated papers (<200 g/m
2
), select paper type Bond and Coated > Heavyweight
Coated Paper.
●
For cockle-free very thick coated papers (> 200 g/m
2
), select paper type Bond and Coated >
Super Heavyweight Coated Paper.
CAUTION: Only use this option if you are sure your paper does not wrinkle when printed.
Photographic paper
For photographic paper, select paper type Photo Paper > Photo Matte Paper.
HP Banners with Tyvek®
For HP Banners with Tyvek®, select paper type Photo Paper > Photo Gloss Paper.
Black ink is easily removed when touched
This happens when your paper is incompatible with matte black ink. To use non-matte black ink, select
paper type Photo Paper > Photo Gloss Paper.
After printing, the paper has wrinkles or there is too much ink
This happens when too much ink is used. To use less ink, select a thinner category. Matte paper
categories from thinnest to thickest are:
●
Plain Paper
●
Coated Paper
●
Heavyweight Coated Paper
●
Super Heavyweight Coated Paper
For other image quality problems, see
Troubleshooting print-quality issues on page 123.
The paper has jammed
When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display.
1. Power off the printer at the front panel and also switch it off at the rear.
ENWW The paper has jammed 117
Paper issues
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