To solve a communication problem:
●
Ensure that you have selected the correct printer in your application, see
Printing on page 45.
●
Ensure that the printer works correctly when printing from other applications.
●
Remember that very large prints may take some time to receive, process and print.
●
If the printer is connected to a network, try using it when connected directly to your computer
through a USB cable.
●
If your printer is connected to your computer through any other intermediate devices, such as switch
boxes, buffer boxes, cable adapters, cable converters, etc., try using it when connected directly to
your computer.
●
Try another interface cable.
●
Ensure that the graphic language setting is correct, see
Change the graphic language setting
on page 21.
●
If the printer is connected with a USB, try to disconnect and reconnect the USB cable with the
computer.
Cannot access the HP Printer Utility
If you have not done so already, please read Access the HP Printer Utility on page 19.
1. To use the HP Printer Utility (Mac OS), you must have a USB connection to your printer.
2.
Press the Menu key to return to the main menu and select the Connectivity menu icon
.
3. Select Advanced > Web Services > Printer Utility Software > Enable.
4. If you have a TCP/IP connection to your printer, press the Menu key to return to the main menu
and select the Connectivity menu icon
again.
5. Select the type of connection you are using.
6. Select View Information.
If you still cannot connect, switch the printer off and back on with the Power key on the front panel.
Cannot access the Embedded Web Server
If you have not done so already, please read Access the Embedded Web Server on page 19.
NOTE: If you connect to your printer by USB, TCP/IP or Jetdirect, use the HP Printer Utility.
1.
Press the Menu key to return to the main menu and select the Connectivity menu icon
.
2. Select Advanced > Embedded Web Server > Allow EWS > On.
3. If you have a TCP/IP connection to your printer, press the Menu key to return to the main menu
and select the Connectivity menu icon
again.
4. Select the type of connection you are using.
ENWW Cannot access the HP Printer Utility 147
General printer issues
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