The printer does not power on
To resolve printer power up problems, do the following.
1. Check that the power cord is connected correctly to the printer and to the power socket.
2. Check that the power switch at the rear of the printer is in the on position.
3. Check that the front-panel cable is correctly connected to the Electronics Module. Also make sure
that the front-panel cable is not damaged.
4. Check to see if any of the LEDs on the power switch are on. If any of the LEDs are on, then see
How to read the power switch LEDs on page 15 for more information.
The printer hangs during printing and displays
‘processing’
It has been seen under certain circumstances that the printer hangs whilst printing, this may happen
immediately after printing, or only a partial print. In some cases when this occurs if the machine is
restarted a system error 79:04 is displayed, although restarting again appears to clear this error. After
this point, although the printer displays that it is in the “Ready” state, attempting to print anymore plots
will once again hang the printer, including internal demo plots.
79:04
Cause Solution
The reason for this error is that a large spooled file (11 GB for
example) has been sent to the printer and has been placed in
the disk partition which is related to the print queue. The file
completely fills up all the disk space, because of this it will
never successfully print, and so the file remains in the disk
partition. Even after restarting the printer the file remains,
subsequent print requests also fail as there is not sufficient
space available in the partition to process anything else.
Perform the following few steps to clear the error.
1. Check that the firmware is the latest available
2. Turn Off and ON the printer.
3. Set Queue to OFF.
4. Set ‘When Start Printing’ to ‘Immediately’.
Please guide the customer through the front panel of the
printer to set up the “Queue” to “OFF” and “When Start
Printing” to “Immediately”.
Wipe disk solution
If the above procedure does not clear the error, use the wipe
the hard disk procedure (Unsecure mode)
See Disk Wipe
DoD 5330.22’M on page 116. This will delete all previous
jobs, ICC profiles and paper presets that were present on the
hard disk. This procedure has an advantage for the customer
in that it solves the issue without the need to wait for an onsite
engineer to come to their premises and remove and replace
the HDD (which would also have the same affect of deleting
all the previous jobs, ICC profiles and paper presets). The
whole procedure should not take more than 30-35 minutes.
Important step is that you need to select the Unsecure mode.
ENWW
The printer does not power on
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