TIP: When clearing a paper jam, sometimes paper is stuck in the paper path. To clear this, you must
open the Rear Door and insert thicker paper into the paper path to push out the paper that is still stuck
there.
Troubleshooting shutdowns
If a shutdown occurs, you will get the message “Switch Power Off” followed by one of these messages:
●
Check Maintenance Cartridge Path
●
Check Paper Path
●
Check Printhead Path
NOTE: A shutdown in each path will require different steps to resolve the problem as explained
below. In each case, make sure that you power off the printer before trying to resolve the problem.
Also check that the Rewinder Motor moves easily (without friction) with the printer turned off.
Maintenance cartridge path
Open the right door of the printer and check for any visible obstacles restricting the movement of the
Service Station. Manually move the Service Station, checking for smooth and free movement.
Paper path
To resolve paper path problems, do the following.
1. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller.
Make sure that the mylar is not damaged. If there is a wrinkled mass of paper inside the paper
path, lift the Pinchwheels (opening the Rear Door) and clear the obstruction.
2. If this shutdown happens at the end of a Roll of Paper, it could be because the paper is stuck
firmly to the Roll. Lift the Pinchwheels (opening the Rear Door) and pull the paper clear.
3. Replace the spindle if broken.
4. Perform the Paper Drive Test to obtain further information on the problem
Paper Drive test
on page 92.
Printhead path
When a shutdown occurs in the Printhead path, you will get the message “Switch Power Off / Check
Printhead Path (*). The (*) will be a number, which will give an indication on where the failure
occurred.
12 Chapter 2 Troubleshooting ENWW
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