◦
Driver
◦
Settings in the driver and the application
◦
Settings in the printer
◦
Connection method and settings
●
Exact information on how to replicate the environment that reproduces the issue, including
some example files that can be sent to the printer to replicate a heavy load environment.
These files will need to be:
◦
Original application files, if the issue happens printing from an application through our
driver
◦
Print to files if the issue happens when printing from a third-party application
40 Chapter 2 Troubleshooting ENWW
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