The Rewinder, located on the Right Roll Support, should maintain proper back tension. If the Right Roll
Support is misaligned or not properly attached to the printer, the Rewinder will not function properly.
To further diagnose problems with the Rewinder, See
Rewinder Test on page 107
.
Print quality troubleshooting
Print Quality Troubleshooting Actions
NOTE: For some Print Quality problems, a Call Agent can try to troubleshoot the printer by requesting
the Customer to perform certain actions. Using this process, most problems can resolved without the
need of an on-site visit.
Use the Print Quality Troubleshooting Wizard to help customers with their print quality or color problems.
For information about how to use the Print Quality Troubleshooting Wizard, see
Print Quality
Troubleshooting Wizard on page 29.
When faced with a Print Quality problem, perform the following actions in order to resolve the problem:
1. Printer Configuration:
●
Check that the paper type loaded corresponds to the paper type selected in the front panel
and in the software. You can check the paper type selected by pressing the View
information key on the Front Panel.
●
Make sure that the correct Print Quality settings are used for different types of print content.
See
Print Quality Troubleshooting Actions on page 6 for further information.
●
Dry time should be set to Optimal.
2. Perform Printhead recovery (Main Menu/Image Quality Maintenance/Clean Printheads).
3. Paper:
●
Select the correct paper type through the front panel when loading it.
●
Make sure that HP or HP-approved paper is being used.
4. Perform the Printhead Alignment (Main Menu/Image Quality Maintenance/Align Printheads), using
the same paper type with which you were experiencing unacceptable image quality, if feasible
(some paper types are not suitable for Printhead Alignment).
5. Check whether the latest version of the firmware is installed. If not, install the latest firmware
revision.
The Service Image Quality Diagnostic Print
What is the Service Image Quality Diagnostic Print?
The printer contains an internal Image Quality Test which helps you to diagnose the possible source of
any image quality defects. The Service IQ Diagnostic Print is available in the following options:
1. Image Quality Service Best Plot. This plot helps you to diagnose in more detail the possible source
of any image quality defects. It is accessible through the Service Utility Menu.
6 Chapter 1 Troubleshooting ENWW
Troubleshooting
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