Table 20-1 Text messages (continued)
Message Recommendation
Paper loaded incorrectly: remove paper Remove the paper and try to reload it.
Paper mispositioned: remove paper Remove the paper and try to reload it.
Paper path error: incorrectly loaded Unload and reload the paper.
Paper path error: misaligned Unload and reload the paper.
Printhead replacement incomplete. Restart it. Restart the printhead replacement process.
Printheads need individual testing. Do replacement Test the printheads using the Image Diagnostics Print (see the
Image-quality troubleshooting guide) and replace any that are
not working correctly.
Replace [color] cartridge Replace the cartridge. See
Handling ink cartridges and
printheads on page 125.
Reseat [color] cartridge Remove and reinsert the same cartridge. See
Handling ink
cartridges and printheads on page 125.
Table 20-2 Numerical error codes
Error code Recommendation
01.0, 01.1, 01.2 Restart the printer.
06:03 Restart the printer.
08:04 Restart the printer. If the problem persists, update the printer's firmware. See
Update the
firmware on page 138.
08:08 Retry the operation that you were attempting. If it fails again, restart the printer. If the problem
persists, update the printer's firmware. See
Update the firmware on page 138.
21, 21.1, 21:03, 21.1:03,
21:13, 21.2:13, 22.0, 22.1,
22.2, 22.3, 22.x:03, 24
Restart the printer.
26:01, 26.x:01 Bad contact detected in an ink cartridge (if present, x refers to the cartridge in slot x). Remove
and reinsert the cartridge. If necessary, insert a new cartridge.
26:14 Update your printer's firmware. See
Update the firmware on page 138.
27:01, 27.x:01 Too many printhead nozzles are not working (if present, x refers to the printhead in slot x).
Remove and reinsert the printhead, or try cleaning the electrical connections. If necessary,
insert a new printhead. See
The front-panel display recommends reseating or replacing a
printhead on page 183.
27:03 Printhead error. Restart the printer.
27:14 Update your printer's firmware. See
Update the firmware on page 138.
31:03, 41:03, 42:03,
45.1:03, 45.2:03, 47:03,
56:03
Restart the printer.
61:01 The file format is wrong and the printer cannot process the job. You may have sent a
PostScript, PDF, TIFF or JPEG job to a non-PostScript printer. If the job is password-protected,
try sending it without password protection. Otherwise, update your printer's firmware and try
again. See
Update the firmware on page 138.
61:04.1, 61:04.2 Update your printer's firmware. See
Update the firmware on page 138.
ENWW 197
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