HP Designjet T920

●
Email server test: Check the printer’s connection to the configured email server.
●
Customer Involvement Program test: Check the printer’s connection to the CIP.
Alternatively, these tests can be launched from the Embedded Web Server: select Support > Connectivity
troubleshooting.
If any test fails, the printer describes the problem and recommends how to solve it.
Problems with proxy
If during the connectivity wizard process the test internet connectivity settings of step 2 fails; you need enter
the proxy address manually. For that, press Details > Modify > Enable proxy > Use proxy server, and then
enter your proxy address and port.
A proxy is a server that acts as an intermediary between computers on your local network and servers on the
internet. Before setting up the printer, please check if your network requires a web proxy.
To check this open Internet Explorer or Safari on any computer within your network, and browse to the
http://hp.com site. If you cannot connect to hp.com, your network does not have internet access and you
need to consult with your IT provider on how to configure internet access. If you can connect to hp.com, you
can check the browser settings for proxy configuration as follows:
●
For Internet Explorer, go to Tools > Internet Options > Connections > Local Area Network (LAN)
Settings. In the "Proxy server" part of the window, if the "Use a proxy server" box is unchecked, you do
not need a web proxy. If it is checked, make a note of the Address and Port settings in the main window,
or in the HTTP part of the Advanced settings window.
●
For Safari, go to Preferences > Advanced > Proxies > Change Settings. If the "Web Proxy (HTTP)" box is
unchecked, you do not need a web proxy. If it is checked, make a note of the Web Proxy Server name
(before the ":") and port (after the ":").
●
Proxy server names are typically like "proxy.mycompany.com" and proxy port is typically 80, but details
are network dependent. If you are unable to determine whether you need a web proxy or how to
configure it, please consult with your network administrator or Internet Service Provider. When in
doubt, you probably do not need a web proxy.
If you are unable to determine whether you need a web proxy or how to configure it, please consult with your
network administrator or Internet Service Provider. When in doubt, you probably do not need a web proxy.
Security
For security troubleshooting, please refer to the “HP Designjet Security white paper”:
http://www.hp.com/go/designjet/security
ENWW Connectivity problems 97