39.12:01 Media unloaded (Advisory)
Symptom
Plot cut partially and part of the image is kept in the unloaded roll.
This warning may happen in the following situations:
●
When an end of roll 2 is detected because end of media is glued to the core.
●
Paper has been unloaded before its end due to several reasons. In the cases bellow an excess of friction
is causing malfunction in the media input which ends in unexpected media unloads:
◦
Blue hub not completely introduced in the Media Roll core
◦
Black Hub is broken and shifted to the left
◦
Media sides are brushing the hubs for different conditions such as:
■
Media has expanded due to climate conditions (for example, switching off Air Conditioning)
■
Poor quality media: Media telescoping, core is narrower than media
Call agent:
1. Upgrade the printer to the latest firmware.
2. Ask customer if the advisory has appeared when reaching the end of the roll. In that case it is expected
behavior. Tell customer to load new media roll and continue printing.
3. Ask customer to open roll cover and feed media into the media path.
a. Check if media sides are brushing the hubs. In that case tell customer to re-position the media roll
on the spindle ensuring a margin (≈3mm) between the sides of the media and the black and blue
hubs and observe there is no brushing. If this is not the case continue troubleshooting as described
below
b. Visually check that the hubs (black and blue pieces) are not broken. If they are, send a new spindle
to the customer.
4. If problem persists, send a Service Engineer with a new spindle a new rewinder motor.
Service engineer:
1. Follow all the steps from call agent section.
2. Mount roll 2 in roll 1 position.
124 Chapter 3 System error codes ENWW
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