59.5:19 CryptoAsic type mismatch
Call agent:
▲
Switch the power off at the rear of the printer, wait two minutes, then switch it back on again.
Service engineer:
1. Order an CryptoAsic SIM PCA Service Kit. Escalate to Level 3 providing printer Serial Number, Product
Number, and the serial number of the CryptoAsic SIM Service Kit. Replace the CryptoAsic SIM PCA. Write
in an empty USB the file provided by Level 3. Plug the USB in the printer and reboot. If booting fails,
enable diagnostic package with the USB and provide logs to Level 3.
2. Replace the engine PCA. See Engine PCA on page 277.
59.6:19 Printer serial number mismatch
Call agent:
▲
Switch the power off at the rear of the printer, wait two minutes, then switch it back on again.
Service engineer:
1. Order an CryptoAsic SIM PCA Service Kit. Escalate to Level 3 providing printer Serial Number, Product
Number, and the serial number of the CryptoAsic SIM Service Kit. Replace the CryptoAsic SIM PCA. Write
in an empty USB the file provided by Level 3. Plug the USB in the printer and reboot. If booting fails,
enable diagnostic package with the USB and provide logs to Level 3.
2. Replace the engine PCA. See Engine PCA on page 277.
59.7:14 CryptoAsic generic error
Call agent:
▲
Switch the power off at the rear of the printer, wait two minutes, then switch it back on again.
Service engineer:
▲
Order an CryptoAsic SIM PCA Service Kit. Escalate to Level 3 providing printer Serial Number, Product
Number, and the serial number of the CryptoAsic SIM Service Kit. Replace the CryptoAsic SIM PCA. Write
in an empty USB the file provided by Level 3. Plug the USB in the printer and reboot. If booting fails,
enable diagnostic package with the USB and provide logs to Level 3.
60.1:11 Initialization error (cannot read RFID tag)
Call agent:
1. Switch the power off at the rear of the printer, wait two minutes, then switch it back on again.
2. Check the power cord; try connecting it to another power socket.
Service engineer:
1. Check that the RFID device is correctly connected.
2. If the error persists, get the diagnostic package (see Appendix C: Obtaining the diagnostics package
on page 156) and contact Level 3 providing print Serial Number and Product Number.
132 Chapter 3 System error codes ENWW
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