a. Create an empty file called “pdipu_enable_elog_loggz.log” and copy it in a USB flash drive.
b. Plug in the USB and switch on the printer. You will hear the message “Traces are now enabled. You
must reboot the printer”. Unplug the USB and reboot the printer.
c. After reboot, reproduce the issue.
d. Plug again the USB. You will hear the message “Generating diagnostic package, please wait” “You
can now detach the USB pen drive”
e. The extended diagnostic package has been saved in the USB. Copy it into your computer.
f. To disable the logs, erase the information stored previously into the USB, create an empty file
caller “pdipu_enable_dlog.log” and plug it into the printer.
4. The printer gives audio messaging detailing the progress. The audio messages available are:
a. “Generating diagnostic package, please wait.”
b. “Diagnostic package successfully complete”
c. “Error. Diagnostic package failed”
d. “You can now detach the USB pen drive”
e. “Traces are now enabled. You must reboot the printer”
f. “Generating package without printer.log”
g. “Encrypting package”
Embedded Web Server method
▲
Access the Embedded Web Server by typing the IP address of the printer in a Web browser. In the
Support tab, click Service support to display the following page.
If the problem persists and is difficult to debug, try the extended diagnostics package. To enable the
extended diagnostics package, click Enable the extended diagnostics package. The printer needs to be
restarted after enabling or disabling the extended diagnostics package.
At any time after enabling the extended diagnostics package, you can download the package and the
printer logs by clicking Download the extended diagnostics package.
When you have finishing using the extended diagnostics package, remember to disable it; otherwise it
could affect printer performance or cause undesirable side-effects.
ENWW Appendix C: Obtaining the diagnostics package 157
To Next Page
Loading...
