Ink supply problems
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Cannot insert an ink cartridge
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Ink cartridge status messages
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Problems during insertion
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Clean the printhead
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Align the printhead
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Printhead status messages
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Printhead 727 Error codes
Cannot insert an ink cartridge
1. Check that you have the correct type of cartridge (model number).
2. Check that the colored label on the cartridge is the same color as the label on the slot.
3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-
side up and readable.
CAUTION: Never clean inside the ink cartridge slots.
Ink cartridge status messages
These are the possible ink cartridge status messages:
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OK: The cartridge is working normally, with no known problems.
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Missing: There is no cartridge present, or it is not correctly connected to the printer.
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Low: The ink level is low.
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Very low: The ink level is very low.
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Empty: The cartridge is empty.
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Reseat: You are recommended to remove the cartridge and then reinsert it.
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Replace: You are recommended to replace the cartridge with a new cartridge.
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Expired: It is past the cartridge's expiration date.
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Incorrect: The cartridge is not compatible with this printer. The message includes a list of compatible
cartridges.
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Non-HP: The cartridge is used, refilled, or counterfeit.
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Not Valid: If the printer doesn't have enough ink to perform an operation, it will display the front panel
message “Not Valid For Operation”. In order to remove the messag,e a cartridge containing more ink is
needed.
62 Chapter 2 Troubleshooting ENWW
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