The whole image is blurry or grainy
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel
and in your software. See users guide.
2. Check that you are printing on the correct side of the paper.
3. Check that you are using appropriate print-quality settings (see users guide). In some cases, you can
overcome a print-quality problem merely by selecting a higher print-quality level. For instance, if you
have set the Print Quality slider to
Speed, try setting it to Quality. If you change the print-quality
settings, you may wish to reprint your job at this point in case the problem has been solved.
4.
Go to the front panel and press , then , then Image quality maintenance > Calibration
status to see the printhead alignment status. If the status is PENDING, you should align the printhead.
See Align the printhead on page 73. After alignment, you may wish to reprint your job in case the
problem has been solved.
5.
Go to the front panel and press , then , then Image quality maintenance > Calibration
status to see the paper advance calibration status. If the status is DEFAULT, you should perform paper
advance calibration: see Recalibrate the paper advance on page 78.
If the problem persists despite all the above actions, contact your customer service representative for
further support.
The paper is not flat
If the paper does not lie flat when it comes out of the printer, but has shallow waves in it, you are likely to see
defects in the printed image, such as vertical stripes. This can happen when you use thin paper that becomes
saturated with ink.
ENWW Print-quality problems 85
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