HP Designjet - How do I Create Data Files for Support and Debugging?; Creating SCANdump Files

how do I create data files for support and debugging
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HP Designjet Scanner
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alphabetical index
how do I create and retrieve data files for support and
debugging?
Your system contains functions for creating data files that can be
helpful for debugging errors. In a typical case, these files can be
created by users who then send them to their support service for
debugging.
To access the varrious dubugging file creation options:
Setup tab > Options > System > Advanced > Troubleshooting
SCANdump: You can create data files for debugging problems with
the scanner device through the SCANdump option.
Print to File: You can help debuggng of print output problems by
redirecting your print output data to a file with the Print to File
option.
Print Screen: You can also save the image of your screen for
conveying the user inteferface settings or error messages by using
the Print Screen button.
Export Log Files: For retrieving the data files for support and
debugging. After using the options above, the debugging output
files will reside in a protected area and must be exported in order for
you to access them. Press the Export Log Files button to export the
files to your D:\Images folder or USB drive.
to create scanner a data file (scandump) ...
1. Press Setup Tab > Options > System > Advanced
2. Enter the Administrator password if prompted by the system.
3. Press the SCANdump button. This starts the SCANdump
program.
4. The SCANdump program creates a data file scandump.con that
contains light profile data, error logs and statistics about the
scanner's activity.
5. Press the Export Log Files button to export the files to your
D:\Images folder or to a USB drive.
6. If you choose to export to the D:\Images folder and need to
move the files to another computer for processing/sending:
The panel PC's D:\Images folder can be accessed from other
computers through its IP. See "how do I access shared files