HP dx7500 - Microtower PC Troubleshooting Guide

Cannot eject compact disc (tray-load unit).
Cause
Solution
Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the
emergency eject hole and push firmly. Slowly pull the tray out
from the drive until the tray is fully extended, then remove
the disc.
CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.
Cause
Solution
Media has been inserted upside down. Re-insert the media with the label facing up.
The DVD-ROM drive takes longer to start because it has to
determine the type of media played, such as audio or video.
Wait at least 30 seconds to let the DVD-ROM drive determine
the type of media being played. If the disc still does not start,
read the other solutions listed for this topic.
CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit, available from most
computer stores.
Windows does not detect the CD-ROM or DVD-ROM drive. 1. Use Device Manager to remove or uninstall the device.
2. Restart the computer and let Windows detect the CD or
DVD driver.
Recording or copying CDs is difficult or impossible.
Cause
Solution
Wrong or poor quality media type. 1. Try using a slower speed when recording.
2. Verify that you are using the correct media for the drive.
3. Try a different brand of media. Quality varies widely
between manufacturers.
Table 2-14 Solving CD-ROM and DVD Problems (continued)
ENWW Solving CD-ROM and DVD Problems 37

HP dx7500 - Microtower PC Specifications

General

Memory	Up to 8 GB DDR2 SDRAM
Form Factor	Microtower
Power Supply	300W
Processor	Intel Core 2 Duo, Intel Pentium Dual-Core, Intel Celeron
Storage	SATA hard drives up to 500 GB
Optical Drive	DVD-ROM or DVD+/-RW
Graphics	Integrated Intel Graphics Media Accelerator 3100, Optional discrete graphics cards
Audio	Integrated High Definition Audio
Network	Integrated Gigabit Ethernet
Expansion Slots	1 PCI Express x16, 2 PCI Express x1, 1 PCI
Ports	USB 2.0, serial, parallel, VGA, audio in/out
Operating System	Windows Vista Business, Windows XP Professional, FreeDOS
Weight	Approx. 22 lbs (10 kg)