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Table of contents

1 Computer Diagnostic Features

HP Insight Diagnostics ......................................................................................................................... 1

Accessing HP Insight Diagnostics ....................................................................................... 1

Survey Tab .......................................................................................................................... 2

Test Tab ............................................................................................................................... 2

Status Tab ........................................................................................................................... 3

Log Tab ................................................................................................................................ 4

Help Tab .............................................................................................................................. 4

Saving and Printing Information in HP Insight Diagnostics .................................................. 4

Downloading the Latest Version of HP Insight Diagnostics ................................................. 5

Protecting the Software ........................................................................................................................ 5

HP Backup and Recovery Manager ..................................................................................................... 6

2 Troubleshooting Without Diagnostics

Safety and Comfort .............................................................................................................................. 7

Before You Call for Technical Support ................................................................................................. 7

Helpful Hints ......................................................................................................................................... 8

Solving General Problems .................................................................................................................. 10

Solving Power Problems .................................................................................................................... 13

Solving Diskette Problems ................................................................................................................. 14

Solving Hard Drive Problems ............................................................................................................. 16

Solving Media Card Reader Problems ............................................................................................... 18

Solving Display Problems ................................................................................................................... 20

Solving Audio Problems ..................................................................................................................... 24

Solving Printer Problems .................................................................................................................... 26

Solving Keyboard and Mouse Problems ............................................................................................ 27

Solving Hardware Installation Problems ............................................................................................. 29

Solving Network Problems ................................................................................................................. 31

Solving Memory Problems ................................................................................................................. 34

Solving CD-ROM and DVD Problems ................................................................................................ 36

Solving USB Flash Drive Problems .................................................................................................... 38

Solving Front Panel Component Problems ........................................................................................ 39

Solving Internet Access Problems ...................................................................................................... 40

Solving Software Problems ................................................................................................................ 42

ENWW v

Other manuals for HP dx7500 - Microtower PC

Service & Reference Guide200 pages

Hardware Reference Guide58 pages

Utility Guide12 pages

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HP dx7500 - Microtower PC Specifications

General

Memory	Up to 8 GB DDR2 SDRAM
Form Factor	Microtower
Power Supply	300W
Processor	Intel Core 2 Duo, Intel Pentium Dual-Core, Intel Celeron
Storage	SATA hard drives up to 500 GB
Optical Drive	DVD-ROM or DVD+/-RW
Graphics	Integrated Intel Graphics Media Accelerator 3100, Optional discrete graphics cards
Audio	Integrated High Definition Audio
Network	Integrated Gigabit Ethernet
Expansion Slots	1 PCI Express x16, 2 PCI Express x1, 1 PCI
Ports	USB 2.0, serial, parallel, VGA, audio in/out
Operating System	Windows Vista Business, Windows XP Professional, FreeDOS
Weight	Approx. 22 lbs (10 kg)