HP dx7500 - Microtower PC - Installing and Customizing the Software

Table of contents
1 Computer Diagnostic Features
HP Insight Diagnostics ......................................................................................................................... 1
Accessing HP Insight Diagnostics ....................................................................................... 1
Survey Tab .......................................................................................................................... 2
Test Tab ............................................................................................................................... 2
Status Tab ........................................................................................................................... 3
Log Tab ................................................................................................................................ 4
Help Tab .............................................................................................................................. 4
Saving and Printing Information in HP Insight Diagnostics .................................................. 4
Downloading the Latest Version of HP Insight Diagnostics ................................................. 5
Protecting the Software ........................................................................................................................ 5
HP Backup and Recovery Manager ..................................................................................................... 6
2 Troubleshooting Without Diagnostics
Safety and Comfort .............................................................................................................................. 7
Before You Call for Technical Support ................................................................................................. 7
Helpful Hints ......................................................................................................................................... 8
Solving General Problems .................................................................................................................. 10
Solving Power Problems .................................................................................................................... 13
Solving Diskette Problems ................................................................................................................. 14
Solving Hard Drive Problems ............................................................................................................. 16
Solving Media Card Reader Problems ............................................................................................... 18
Solving Display Problems ................................................................................................................... 20
Solving Audio Problems ..................................................................................................................... 24
Solving Printer Problems .................................................................................................................... 26
Solving Keyboard and Mouse Problems ............................................................................................ 27
Solving Hardware Installation Problems ............................................................................................. 29
Solving Network Problems ................................................................................................................. 31
Solving Memory Problems ................................................................................................................. 34
Solving CD-ROM and DVD Problems ................................................................................................ 36
Solving USB Flash Drive Problems .................................................................................................... 38
Solving Front Panel Component Problems ........................................................................................ 39
Solving Internet Access Problems ...................................................................................................... 40
Solving Software Problems ................................................................................................................ 42
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