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HP Engage One Prime

HP Engage One Prime
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Maintenance and Service Guide
HP Engage One Prime

Table of Contents

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HP Engage One Prime Specifications

General IconGeneral
BrandHP
ModelEngage One Prime
CategoryTablet
LanguageEnglish

Summary

Product overview

Standard features

Lists the standard features of the HP Engage One Prime, including display, OS, and connectivity options.

Bezel components

Identifies and describes the components located on the bezel of the HP Engage One Prime.

Rear components

Identifies and describes the components located on the rear of the HP Engage One Prime.

Optional hub components

Details the various components available for the optional HP Engage One Prime hub.

Configuring the hubs powered serial ports

Configuring powered serial ports

Explains how to configure the voltage settings for the powered serial ports on the hub.

Mounting the hub

Mounting the hub

Provides instructions and specifications for physically mounting the HP Engage One Prime hub.

Connecting power to the computer

Connecting power to computer

Details the steps for connecting the AC adapter to power the HP Engage One Prime computer.

Connecting power to the hub

Connecting power to hub

Explains how to connect the AC adapter to power the optional HP Engage One Prime hub.

Connecting the optional hub to the computer

Connecting hub to computer

Describes how to connect the optional hub to the computer using a USB Type-C cable.

Locating the computer power button

Computer power button location

Indicates the location of the power button on the HP Engage One Prime computer.

Adjusting the tilt

Adjusting device tilt

Explains how to adjust the tilt angle of the HP Engage One Prime for optimal viewing.

Computer serial number location

Computer serial number location

Guides users to find the unique serial and product ID numbers on the computer.

Hub serial number location

Hub serial number location

Informs users where to find the serial and product ID numbers on the hub.

Contacting support

Contacting HP support

Provides instructions and a web link for obtaining technical support from HP.

Using and updating the computer

Turning on the computer

Instructions for powering on the HP Engage One Prime device.

Turning off the computer

Steps for properly shutting down the HP Engage One Prime computer.

Installing HP updates

Guide to installing software updates using the HP Device Hub application.

Updating the firmware

Procedure for updating the device firmware via the HP Device Hub.

Performing a soft reset

How to perform a soft reset on the HP Engage One Prime computer.

Computer power button light behavior

Explanation of the status indications provided by the computer's power button light.

Hub power light behavior

Hub power light behavior

Describes the different states and meanings of the hub's power indicator light.

Over-the-air (OTA) update

Preparing the USB flash drive

Instructions for preparing a USB flash drive for an OTA update.

Performing the OTA update from the Additional System Updates menu

Steps to perform an OTA update using the Additional System Updates menu.

Performing the OTA update from Recovery

OTA update from Recovery

Procedure for performing an OTA update using the device's Recovery menu.

Operating system recovery using Fastboot flash device

Entering Fastboot mode

Instructions on how to enter Fastboot mode for OS recovery.

Downloading the Android Bootloader driver

Android Bootloader driver download

Steps to download and install the Android Bootloader driver for Windows.

Operating guidelines, routine care, and shipping preparation

Operating guidelines and routine care

General guidelines for operating, maintaining, and caring for the computer.

Touch screen maintenance

Recommended procedures for cleaning and maintaining the touch screen surface.

MSR maintenance

Instructions for cleaning the Magnetic Stripe Reader (MSR) component.

Cleaning the barcode scanner

Cleaning barcode scanner

Procedures for cleaning the exterior and scanning window of the barcode scanner.

Cleaning the printer

Cleaning printer

Method for cleaning debris from the printer mechanism.

Cleaning IO ports

Cleaning IO ports

Guidance on removing dust and debris from computer I/O ports.

Updating drivers and firmware

Updating drivers and firmware

Recommendation to regularly update drivers and firmware for optimal performance.

Shipping preparation

Shipping preparation

Steps to follow when preparing the computer for shipping.

Electrostatic discharge information

Electrostatic discharge (ESD) information

Explains the risks and effects of electrostatic discharge on electronic components.

Generating static electricity

Generating static electricity

Details how different activities generate static electricity and its relation to humidity.

Preventing electrostatic damage to equipment

Preventing electrostatic damage

Precautions and recommendations to prevent damage from electrostatic discharge.

Personal grounding methods and equipment

Personal grounding methods

Describes equipment like wrist straps and heel straps for personal grounding.

Grounding the work area

Grounding the work area

Precautions for grounding the work area to prevent static damage.

Recommended materials and equipment

Recommended materials and equipment

Lists materials and equipment recommended for preventing static electricity.

Power cord set requirements

General requirements

Specifies the general requirements for power cord sets applicable to all countries.

Japanese power cord requirements

Japanese power cord requirements

Details specific power cord requirements for use in Japan.

Country-specific requirements

Country-specific requirements

Lists power cord requirements specific to various countries, including agency approvals.

Statement of memory volatility

Statement of memory volatility

Provides general information about nonvolatile memory and restoring it.

Nonvolatile memory usage

Nonvolatile memory usage

Details the usage and write-protection status of different nonvolatile memory types.

Specifications

Computer specifications

Presents detailed technical specifications for the HP Engage One Prime computer.

Main display specifications

Main display specifications

Provides technical specifications for the primary display of the HP Engage One Prime.

Customer-facing display specifications

Customer-facing display specifications

Details the technical specifications for the customer-facing display.

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