Preparing to call technical support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
●
Monitor model number
●
Monitor serial number
●
Purchase date on invoice
●
Conditions under which the problem occurred
●
Error messages received
●
Hardware configuration
●
Name and version of the hardware and software you are using
30 Appendix B Support and troubleshooting
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