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HP 24mq

HP 24mq
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Maintenance and Service Guide
HP 24mq model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.
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HP 24mq Specifications

General IconGeneral
Screen Size23.8 inches
Panel TypeIPS
Aspect Ratio16:9
Refresh Rate60 Hz
Ports1 x HDMI 1.4, 1 x DisplayPort 1.2, 1 x VGA
Viewing Angle178° horizontal / 178° vertical
Contrast Ratio1000:1
Color Gamut72% NTSC
VESA Mount100 x 100 mm
Brightness300 cd/m²
Response Time5 ms
Resolution2560 x 1440
Weight (with stand)11.68 lbs

Summary

Getting Started

Important Safety Information

Provides crucial safety guidelines for using the monitor to prevent injury or equipment damage.

Important Service Information and Precautions

Outlines critical precautions and requirements for service technicians, including safety and material handling.

RoHS Requirements

General Descriptions

Firmware Updates

Pre-Return Checks

Monitor Features

Feature Overview

Details the monitor's screen size, resolution, panel type, viewing angles, and adjustability.

Front Components

Front Component Identification

Details the function of each front component, including Menu, OSD buttons, and Power button.

Rear Components

Rear Component Identification

Details the function of each rear component, including power connector, HDMI, VGA, and security slot.

Serial and Product Number Location

Illustrated Parts Catalog

How to Order Parts

Removal and Replacement Procedures

Preparation for Disassembly

Details the necessary steps and materials for preparing the monitor for disassembly and reassembly.

RC Removal Procedure

RC Removal: LED Board

Details disconnecting tapes, removing screws, and removing the LED Board.

RC Removal: Main and Power Boards

Explains removing mylar, screws, main board, and power board.

RC Removal: Disconnecting Pins

Details disconnecting pins from Main Board and Power Board.

RC Removal: Chassis and Key Board

Covers mainframe, screws, key board, and rear cover removal.

RC Removal: Panel and Bezel

Describes separating the monitor panel from its bezel.

Power Board Removal

Connector Repair

HDMI Connector Repair

Guides on using soldering iron and hot air gun to remove and replace the HDMI connector.

D-SUB Connector Repair

Details the process of repairing the D-SUB connector using soldering iron and hot air gun.

Function Test

Support and Troubleshooting

Common Issues and Solutions

Provides a guide to diagnose and resolve common problems like blank screen or flashing video.

Advanced Troubleshooting Scenarios

Addresses specific error messages and conditions like blurred image, input signal out of range, and lockouts.

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