HP Laser Jet 5550

Control panel message Event
log error
message
Description Recommended action
59.XY
PRINTER ERROR
For help press
alternates with
59.XY
PRINTER ERROR
To continue
turn off then on
None
Developing disengaging motor
error
1. Reconnect the connectors
J16 for the developing
disengaging motor and J1100
for the DC controller PCB.
2. Replace the developing
disengaging drive assembly.
3. Replace the DC controller
PCB. Calibrate the printer
after replacing the DC
controller. See
Calibrate now.
62 NO SYSTEM
To continue
turn off then on
None No system was found. 1. Turn the printer off and then
back on.
2. Reseat the firmware DIMM,
making sure it is in the 168-
pin slot J1.
64 PRINTER ERROR
For help press
alternates with
64 PRINTER ERROR
To continue
turn off then on
None Scan buffer error. 1. Turn the printer off and then
back on.
2. Perform a cold reset. See
Cold reset for instructions.
3. If the message persists,
replace the formatter or
firmware DIMM.
68.X PERMANENT
STORAGE ERROR
For help press
alternates with
68.X PERMANENT
STORAGE ERROR
To continue
Press
None One or more printer settings
saved in the non-volatile storage
device is invalid and has been
reset to its factory default.
Pressing the
button should clear
the message. Printing can
continue, but there may be
unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
1. Press to continue.
2. Turn the printer off and then
back on.
3. Check the printer settings to
determine which settings
have been changed.
Table 7-4. Numerical printer messages (HP Color LaserJet 5500 models) (continued)
310 Chapter 7 Troubleshooting ENWW