106 Chapter 6 Troubleshooting C4170-90959
General Fatal Error
(Secondary Error Message)
1) Cycle power.
2) Do the following:
a) Turn off the printer.
b) Remove all accessories (for example,
Font DIMM, I/O cables, EIO card).
c) Turn on the printer. If the error recurs, go
to step 3. If the error does not recur, go to
step 2d.
d) Turn off the printer and add one of the
removed accessories.
e) Turn on the printer. If the error recurs,
replace the accessory most recently added.
If the error does not recur, repeat steps 2d
and 2e until all accessories are installed.
3) Replace the Formatter.
4) Replace the Engine Controller PCB.
Secondary Service Errors (continued)
Control Panel LED
Pattern
Secondary Error
Message
Status Log Code Recommended Action
Table 6-5. Primary Accessory Error
Control Panel LED
Patterns
Primary Error Message Status Log Code Recommended Action
Accessory error- the printer
has experienced an error and
cannot recover. All of the LEDs
are blinking in unison.
(Primary Error Message)
Press the G
O
and J
OB
C
ANCEL
buttons
simultaneously to view the secondary
information.
Secondary Accessory Errors
Control Panel LED
Patterns
Secondary Error
Message
Status Log Code Recommended Action
EIO port error
(Secondary Error Message)
1) Verify connections.
2) Reseat or replace the EIO accessory.
3) Replace the Formatter.
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