18 Chapter 1 Product Information C4170-90959
Technical Assistance
HP ASAP
HP ASAP (Automated Support Access Program) provides free technical support information
24 hours a day, 7 days a week. HP ASAP includes HP FIRST and HP Audio-Tips, which are
both explained below. HP ASAP requires a touch-tone telephone.
HP FIRST
HP FIRST (Fax Information Retrieval Support Technology) is a telephone-in fax service
providing technical information for HP LaserJet users as well as service personnel.
Receiving a fax requires a group 3 facsimile machine or fax card. Service-related
information includes:
• Service notes (HP Authorized dealers)
• Application notes
• Product data sheets
• Material Safety Data Sheets (MSDS)
• Typeface and accessory information
• Printer support software information
• Toner information
• Driver request form and Software Matrix
HP FIRST, U.S.
To use HP FIRST in the U.S. call HP ASAP and follow the instructions. The telephone
number for HP ASAP in the U.S. is 1-800-333-1917. For all other areas, contact the local
service provider.
HP FIRST, Europe
To use HP FIRST in Europe, call the local reseller to obtain phone numbers. For English
service, call (31) 20-681-5792.
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