ENWW Troubleshooting common Macintosh problems 109
Troubleshooting common Macintosh problems
Choose the item that best describes the problem:
problems in the Chooser
printing errors
USB problems
OS X problems
Symptom Possible cause Solution
Problems in the Chooser
The LaserWriter icon does
not appear in the Chooser.
Software is not installed
correctly.
The LaserWriter 8 driver should be present
as a part of the Mac OS. Make sure that
the LaserWriter driver is in the Extensions
folder within the Systems folder. If it is not
there, install the LaserWriter driver from
your Mac OS CD.
Make sure that you are using a high-quality
cable.
Make sure that the printer is on the correct
network. Select Network or AppleTalk
Control Panel from Control Panels in the
Apple menu and then select the correct
network.
The HP LaserJet raster
printer driver icon does not
appear in the Chooser.
Software is not installed
correctly.
Reinstall the software.
The printer name does not
appear in the printer list.
Make sure that the cables are connected
correctly, that the printer is on, and that the
R
EADY light is on.
Verify that the printer driver is installed.
Make sure that the correct printer driver
has been selected in the Chooser.
Make sure that AppleTalk is on (the button
next to Active is selected in the Chooser).
You might need to restart the computer to
activate the change.
If the printer resides on a network with
multiple zones, make sure that the correct
zone is selected in the AppleTalk Zones
box in the Chooser
The printer driver does not
automatically set up your
selected printer even though
you clicked Auto Setup in
the Chooser.
Reinstall the printer software.
Select an alternate PPD (see “Selecting an
alternate PostScript Printer Description
(PPD)” on page 113).
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