Control-panel messages
Messages appear on the control-panel display to relay the normal status of the MFP (such as
Processing Job), or an error condition (such as CLOSE TOP COVER) that needs attention.
Resolving control-panel messages lists messages that require attention, or that might raise
questions. Messages are listed in alphabetical order, with numeric messages at the end of the list.
Not all messages are listed because some (such as Ready) are self-explanatory.
NOTE Some messages are affected by the AUTO CONTINUE and CLEARABLE
WARNINGS settings on the CONFIGURE DEVICE menu, SYSTEM SETUP submenu, on the
control panel.
Using the MFP help system
This MFP features a help system on the control panel that provides instructions for resolving most
MFP errors. Certain control-panel messages alternate with instructions about using the help system.
Whenever a ? appears in an error message or a message alternates with FOR HELP TOUCH ?,
touch the
(Help) button to view the help.
To exit the help system, touch the
(Help) button.
Resolving control-panel messages
Table 7-2 Control-panel messages
Control panel message Description Recommended action
Access denied MENUS LOCKED The control panel function that you are
trying to use has been locked to prevent
unauthorized access.
Contact the network administrator.
ACTION NOT CURRENTLY AVAILABLE
FOR TRAY X TRAY SIZE CANNOT BE
ANY SIZE/ANY CUSTOM
A duplexed (2-sided) document was
requested from a tray that is set to ANY
SIZE or ANY CUSTOM. Duplexing is not
allowed from a tray configured to ANY SIZE
or ANY CUSTOM.
Select another tray or reconfigure the tray.
ADF Cover Open
The ADF cover is open.
The ADF cover-open sensor is located
directly above the ADF feed motor (see
Figure 7-22 ADF motors, solenoid, and
sensors). When the ADF jam-access cover
is closed, a plastic protrusion that is on the
bottom of this cover blocks the sensor, and
the scanner-controller PCA detects that the
cover is closed.
If you have recently disassembled the ADF,
make sure that all of the covers have been
installed correctly and make sure that the
wiring to this sensor is firmly seated. Also
verify that CN105 on the scanner-controller
PCA is firmly seated.
Open the DIAGNOSTICS menu, and touch
SCANNER TESTS and then SENSORS.
Open and close the ADF jam-access cover
310 7 Troubleshooting
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