Wrinkles or creases
Possible cause Solution
1 The media does not meet specifications or is not
stored correctly.
1 Turn over the stack of media in the tray. Also try
rotating the media 180 degrees.
2 Check the media type and quality. Replace the
media if it does not meet specifications, and
advise the customer to use the HP-
recommended media and to store it correctly.
See
Media specifications.
2 The operating environment does not meet
specifications.
Make sure that the MFP is installed in an area that
meets the environmental specifications. See
Environmental specifications.
3 The media is not loaded correctly or the trays are not
adjusted correctly.
Make sure that the media is loaded correctly and that
the guides fit snugly against the stack.
4 The wrong tray is in use. Print from tray 1 when you use a heavy media.
5 Output delivery is set for FACE-DOWN. Select FACE-UP output for the straightest paper path.
6 An obstruction exists in the paper path. 1 Check the paper path for debris.
2 Check for damaged components that might be
creasing the paper.
380 7 Troubleshooting
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