Blank page (ADF)
First, verify that the scanner is scanning from the ADF and not the scanner glass. If it is scanning
from the glass, you should be able to see the scanner lamp and optical head move the entire length
of the glass. If no document is on the glass, a blank page is produced.
If the scanner is scanning from the ADF and blank pages are produced, continue with the following
troubleshooting steps.
Possible cause Solution
1 The source document was not placed in the ADF
input tray face-up.
Verify that the source document is face-up in the
ADF input tray.
2 The source document was not detected in the ADF
input tray.
Remove and then reinsert the original page into the
ADF, making sure that it is placed face-up.
3 A source document was not picked up when
attempting to feed multiple documents.
Inspect the ADF pickup and feed rollers and the ADF
Separation pad for damage. See
ADF pickup and
feed rollers and see ADF separation pad. Clean the
rollers if they are dirty. See
Cleaning the ADF delivery
system. If the ADF separation pad or rollers are worn,
replace them. See
Performing preventive maintenance.
388 7 Troubleshooting
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